Privacy and Cookie Policy

Rikitikitavi Hotel, Restaurant & Bar

Riverside Road, Kampot, Cambodia

Phone: +855 17 306 557

1. Introduction

Welcome to the Rikitikitavi Hotel, Restaurant & Bar website. Your privacy is important to us, and this policy outlines how we collect, use, and protect your personal information.

2. Information We Collect

We only collect the following personal information from users who contact us through our website:

Name

Email address

This information is used solely for the purpose of responding to queries related to bookings, customer service, and marketing communications.

3. How We Use Your Information

The information you provide is used for the following purposes:

To respond to inquiries regarding bookings and customer service.

To send marketing communications that may be of interest to you, only if you have opted-in to receive such communications.

We do not share your personal information with any third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us track and understand how visitors use our site.

Types of Cookies Used:

Session Cookies: These cookies are temporary and are erased when you close your browser.

Tracking Cookies: We use tracking cookies via Google Analytics to gather general metrics on website traffic, such as visitor numbers and geographic locations. This information helps us to refine our marketing strategies.

You can manage your cookie preferences through your browser settings, where you can choose to block or delete cookies.

5. Third-Party Services

We use the following third-party services:

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of this site, to prepare reports on its activities and share them with other Google services.

Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.

Cloudbeds: A payment processor and booking management service. When you make a booking, your payment details are processed securely by Cloudbeds.

These third parties have their own privacy policies and practices. We encourage you to review their policies to understand how they manage your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. For example, we will keep your email and name for as long as needed to respond to your inquiry or until you request deletion.

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

8. Your Rights

You have the right to:

Access the personal information we hold about you.

Request the correction of inaccurate information.

Request the deletion of your personal data.

Withdraw consent to the use of your personal data for marketing purposes at any time.

To exercise these rights, please contact us at the details provided above.

9. International Data Transfers

As we are based in Cambodia, your data may be transferred and processed outside of your home country. We ensure that your data is protected by appropriate safeguards in accordance with applicable laws.

10. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

12. Contact Us

If you have any questions about this policy or how your data is handled, please contact us at:

Rikitikitavi Hotel, Restaurant & Bar

Riverside Road, Kampot, Cambodia

Phone: +855 17 306 557